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Refund Policy

One rule, whoever took your money. Refunds are decided by the seller of record under its own terms — Apple for a subscription bought in the iOS app, Paddle.com for one bought on the web — and the consumer law of your own country applies in full on top of either. Where it gives more, it prevails.

Transactions are non-refundable, except where a refund is required by the law of your own jurisdiction or is granted by the seller of record at its discretion. Neither Apple nor Paddle promises a refund window: both weigh the nature of the product, the use made of it, and the reason given. Ask within fourteen days of the charge and say why — that is the period Paddle states it will consider, and the period most statutory rights run to. The same standard is applied to every purchase, from every country, through either channel; the operator adds no guarantee of its own on top and takes nothing away.

Before 1 September 2026 this page offered a thirty-day return granted by the operator on top of all of that. Any payment made while that policy stood is honoured under it.

A subscription bought on the web is cancelled from My Subscription; one bought in the app is cancelled in your Apple ID's Subscriptions settings. Either takes the same number of steps as the purchase and needs no contact with anyone. Cancellation prevents the next renewal and has no other effect: access continues to the end of the period already paid for, and a partly used period is not apportioned save where your own law requires it.

Notice is sent in advance of every renewal — by Apple for app subscriptions, by the operator for web ones — so that no renewal is the first a subscriber hears of it.

  • Bought in the iOS app. Ask Apple at reportaproblem.apple.com. Apple took the payment, Apple decides, and Apple returns the money; the operator cannot issue an Apple refund itself, but will help you find the right place if you write.
  • Bought on the web. Ask Paddle at paddle.net, or write to support@casestudies.chat from the email address registered to the account and the request will be taken up with Paddle on your behalf.

Refunds are returned to the original payment method, ordinarily within fourteen days of approval.

These apply whatever this page says, and to both channels alike. There is no need to work out which provision covers you: state the outcome you want, and the more favourable one will be applied.

  • European Economic Area, United Kingdom and Switzerland. Fourteen days to withdraw from a distance contract, for any reason. Because Pro works from the moment it is bought, the checkout asks you to agree that performance begins at once and to acknowledge that the right ends once the service has been fully performed — the mechanism the Consumer Rights Directive and the UK's 2013 Regulations provide for a service that starts immediately. Withdraw part-way through and you pay only for the part already supplied. Apple's own terms give the same fourteen days on the first purchase of a subscription; they do not run again on each renewal.
  • Turkey and Israel. Fourteen days to withdraw.
  • China, South Korea, Brazil and Canada. Seven days to cancel.
  • Singapore. Five days to cancel.
  • Australia and New Zealand. Our services come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act. On a major failure you may cancel, claim a refund, and claim compensation for reasonably foreseeable loss; on a lesser one it will be put right within a reasonable time.
  • United States. Cancelling is as easy as subscribing and happens in the same place, as California's Automatic Renewal Law and the FTC's rule require. State law may give you more; where it does, it applies.
  • Anywhere else. Your local consumer law applies whatever this page says. Write to support@casestudies.chat — you do not have to cite the statute.
  • If access is ended during a period already paid for, the unused part is returned — for an app subscription, the operator asks Apple to return it.
  • If the same payment is taken twice, the second one is returned.

Neither is a concession: the first is required by the Terms of Service, and the second corrects an error.

Refunds are returned by the original payment method. Alipay does not support chargebacks; a user encountering a difficulty with an Alipay payment should therefore write to the operator, and such requests are handled on the same basis as any other.

Effective 8 September 2026 · CaseStudies.Chat · support@casestudies.chat